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Remote Gmail Support

Has your Gmail account been hacked?

Having your Gmail hacked or compromised in any way is never a pleasant experience. It can be a severe intrusion into your privacy and most users feel violated by such incidents.

Even though you may have changed your Gmail password, Gmail redirects and “backdoors” may still exist on your account which enables hackers to wreak further damage.

TechConnect can remotely log into your Mac or PC to check the security of your Gmail account. Every year our technicians view hundreds of Gmail accounts which have been compromised and can quickly and accurately spot any security weaknesses or suspicious anomalies with your account.

Unfortunately, TechConnect cannot help you if you’ve lost your Gmail password or have lost access to a Gmail account to which a verification email was sent.

Benefits of our service:

  • We can get your Gmail account fully functional again allowing you to send and receive email reliably and securely.
  • In most cases, your Gmail emails and contacts can be restored.
  • Your Gmail account configuration professionally verified and secured to prevent further damage by intruders.
  • Your Mac or PC professionally checked for the presence of viruses, malware, rootkits, keyloggers and RATs (Remote Access Trojans).
  • Implementation of safeguards to mitigate against future attacks to your Gmail account and your Mac or PC.

How did they get into my account?

There are many possible ways in which your Gmail might have been compromised. Some of these attack verticals might include:

Your Gmail password could have been sniffed when using public WiFi. Sniffing occurs when data is captured by a hacker as its transmitted over a network.

Your Mac or PC might have a keylogger installed on it. This is a piece of software which records all the keystrokes made by typing and sends them to a remote server (usually controlled by the hacker).

Your Mac or PC might have a RAT (Remote Access Trojan) installed. Usually, this is a file which was inadvertently downloaded from the internet masked as another program or file. This malicious software adds itself to your computer’s registry and start-up directories. It then opens up a port on your computer and monitors incoming and outgoing data including passwords.

Why did they hack into my Gmail account?

Because people use Gmail extensively, it often offers hackers “the keys to the kingdom” in terms of contacts, financial information and details of other accounts such as Facebook and Linkedin. All of these can be used to harvest personal and financial information which can be sold on the “darkweb” or used to launch further attacks. This is why it is a good idea to change all other passwords if your Gmail has been hacked.

Is changing my password enough to prevent further access to my Gmail account?

Unfortunately, changing your password is not always enough. Hackers might have made configuration changes to your Gmail account which means that, while they may have lost access to your old emails, they still have access to your new incoming emails.

How can I prevent my Gmail account getting hacked again?

Never divulge your Gmail password to anyone. Gmail will never send you a password request form. Always access your Google account from the official Google website never from a link which has been sent to you.

Try not to use Gmail over public WiFi networks. Your Gmail password can be easily “sniffed” by hackers using data capture applications which can reveal sensitive passwords.

Enable two-step verification on your Gmail account. This means Google will send a link to your phone every time you attempt to login to your email. This verification link needs to be tapped or clicked in order to authorise your account. This makes it harder for hackers gain unauthorised access to your account.

Pay close attention to any Gmail login or login attempts. This can provide you with an early warning sign that someone was trying to gain access to your account or already has. For example, if you notice login attempts from locations which you have not visited recently or from devices which you have not used it might be a cause for concern.

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